Frequently Asked Questions
Looking for answers to all your questions? You’ve come to the right place.
What does shipping cost?
Orders under $5 ship at a flat rate of $3.00. Orders between $5 and $100 ship at a flat rate of $10.00. ALL ORDERS OVER $100 SHIP FREE anywhere in the US.
Note: We’re unable to ship to PO Boxes, A.P.O., DPO, or F.P.O addresses, or the US territories at this time.
Can I edit or cancel my order once it's placed?
We are unable to make changes to orders once they have shipped, but we'll do our best to help correct your order before it leaves the warehouse! Email us via this contact form.
What is your Refund & Return policy?
If your order arrives with missing, incorrect, or damaged items, please contact us at this contact form so we can promptly assist you and make things right!
At this time, we’re unable to accept returns for refunds. However, if you are not satisfied with your merchandise, we’d love the opportunity to make it right. Don’t hesitate to reach out to our team via the email provided above to share your experience.
Finally, please note that we cannot be held responsible for damage or loss caused by an unavailable recipient, incorrect address, or theft. Thank you for understanding.
What are your shipping options?
All online orders ship via UPS. Once your order leaves our warehouse, you'll get a shipping notification email with tracking information and delivery date.
Where do you ship?
At this time, we ship within the US (Hawaii and Alaska included), but are unable to ship to PO Boxes, A.P.O., DPO, or F.P.O addresses, or the US territories.
How long will it take for my order to process, ship, and deliver?
Our warehouse processes orders within 2-4 business days and ships via UPS Ground.
We fulfill orders Monday through Friday, excluding major US holidays.
Once your order ships, you'll get a shipping notification email with tracking information and delivery date. Please note our 2-day shipping method does not account for our 2-4 business days of processing time.
Help! My package is MIA!
Ope! Please let our Consumer Relations team know so we can look into this for you. You can reach us via this contact form.
